Which risk relates to the performance of IT systems and services, where a poorly performing IT operation can bring destruction or reduction of value to the enterprise?

Which risk relates to the performance of IT systems and services, where a poorly performing IT operation can bring destruction or reduction of value to the enterprise?

• A. I&T-related risk
• B. I&T operations and service delivery risk
• C. Market risk
• D. Incident

Answer: (B)

The idea being tested is how the ongoing performance of IT operations and the delivery of IT services can affect business value. When IT operations perform poorly—outages, slow systems, missed service levels, or capacity shortfalls—the organization can suffer downtime, lost revenue, higher costs, and reputational damage. That direct link between daily IT performance and value is what this risk category captures. This is the best fit because it focuses specifically on how day-to-day IT service delivery and operations impact the enterprise, including availability, reliability, capacity, performance, and continuity. In contrast, market risk deals with external financial factors, an incident is a single disruptive event rather than an ongoing risk category, and I&T-related risk is a broader umbrella that may include governance or security issues but does not zero in on the ongoing performance of IT operations and services.

The idea being tested is how the ongoing performance of IT operations and the delivery of IT services can affect business value. When IT operations perform poorly—outages, slow systems, missed service levels, or capacity shortfalls—the organization can suffer downtime, lost revenue, higher costs, and reputational damage. That direct link between daily IT performance and value is what this risk category captures.

This is the best fit because it focuses specifically on how day-to-day IT service delivery and operations impact the enterprise, including availability, reliability, capacity, performance, and continuity. In contrast, market risk deals with external financial factors, an incident is a single disruptive event rather than an ongoing risk category, and I&T-related risk is a broader umbrella that may include governance or security issues but does not zero in on the ongoing performance of IT operations and services.